A field journal of operational surgery, in seven dispatches.
"We didn't even realise four days had become normal until they showed us eleven minutes."
How we replaced 7 inboxes, 3 spreadsheets, and one very tired ops manager with a single Claude-powered intake agent.
Freight Co. moves 2,000 tonnes a week between Sydney's western depots. Their problem wasn't trucks — it was paperwork. Every quote bounced between four people across two days, sometimes four, before a number got to the customer. They lost 18% of inbound leads to faster competitors.
Six weeks later: an AI agent reads the inbound email, validates the load against three carrier APIs, generates a quote within tolerance, and routes only the edge cases to a human. Eleven minutes, end to end. The ops manager went home at 5pm for the first time since 2019.
A 12-partner law firm fielding 200 cold calls a week — most outside their bracket. We built a triage agent that handles 70% of first-contact qualification and books the rest into Anna's calendar.
A founder paying A$4k/mo for tools nobody opened. We collapsed Salesforce, HubSpot, Click Up, Loom, screenshare, and two CRMs into a single Airtable + Supabase backbone.
A multi-clinic allied health practice. Patient onboarding, Medicare claims, recall comms — all manual. We built a unified workflow on n8n + Twilio.
Voice-first quote builder. Tradies dictate site notes, a Claude agent produces a costed quote in their template by the time they're back at the truck.
A 14-store retailer. Roster generation took the GM 11 hours every fortnight. We replaced it with a constraint-aware optimiser + Slack approvals.
An accounting firm processing 800+ client docs a month. We built an AI-first ingest pipeline that classifies, extracts, and routes — humans only see exceptions.
"They didn't sell us software. They walked through our business with a scalpel and left us with something that actually breathes."